Contact RareStash – Customer Support & Enquiries

Need assistance with your RareStash account or Pokémon TCG pack opening experience? Our Contact Us page is the place to find support for questions about your account, wallet transactions, card inventory and other platform features.

Whether you are new to RareStash or already have cards in your Inventory, you can reach out through the official contact options provided on this page.

How to Contact RareStash

Need help with your RareStash account, Pokémon TCG pack opening or card-related enquiries? You can reach our support team directly by email.

Whether you're contacting us about a wallet transaction, pack opening result, card buyback or physical delivery, please include a brief description of your enquiry and any relevant details.

What Can RareStash Support Help With?

RareStash members may need assistance at different stages of their Pokémon card collecting experience.

Below are some common areas where you may want to contact support.

Account and Login Enquiries

If you encounter difficulties accessing your account, updating account information or viewing available account features, contact support with a description of the issue.

Wallet, Top-Up and Withdrawal Enquiries

RareStash supports wallet top-ups through DuitNow QR and Online Banking.

If you have questions about a payment, an account balance or a withdrawal request, provide the relevant transaction reference where available.

Please note that the minimum wallet top-up is RM10, while the minimum withdrawal amount is RM50. Applicable account and transaction conditions still apply.

Pokémon TCG Pack Opening and Inventory

If you experience an issue during an online pack opening or cannot find an expected card record in your Inventory, contact support with the relevant pack or transaction details.

For a general explanation of the opening process, visit our How It Works page.

Card Buyback and Physical Delivery

Questions about available buyback offers, card eligibility or physical delivery requests can also be directed to the support team.

Buyback and fulfilment options depend on the applicable conditions for each card.

What Information Should You Include?

Providing relevant information can help make your enquiry easier to review.

Depending on your issue, consider including:

• Your RareStash account identifier or registered email.
• The type of issue you are experiencing.
• The relevant transaction or pack reference, if available.
• The date of the transaction or opening.
• A screenshot showing the issue, where appropriate.

Do not include passwords, one-time verification codes or complete payment credentials in your message.

Find Answers Before Contacting Support

Some common questions about RareStash can be answered through our existing help pages.

Our FAQ page covers general enquiries about accounts, purchases, wallet transactions, card management and other platform features.

You can also review our Terms of Service for information about the conditions governing account use and platform transactions.

We're Here to Help You Navigate RareStash

From exploring Pokémon TCG mystery packs to managing the cards recorded in your account, we want you to have access to the information needed to use RareStash.

If your question is not covered by our help pages, use the official contact option provided above to submit your enquiry.