Last updated: 15 October 2026
These Terms of Service (“Terms”) form a legally binding agreement between you and RareStash (“we”, “us”, “our”) governing your access to and use of the RareStash website, application, and related services (the “Platform”). The Platform is operated in, and these Terms are intended to be construed in accordance with, the laws of Malaysia, including the Contracts Act 1950, the Consumer Protection Act 1999, the Electronic Commerce Act 2006, the Personal Data Protection Act 2010, and other applicable Malaysian laws.
By creating an account, browsing the Platform, topping up your wallet, purchasing a pack, redeeming points, requesting delivery, or otherwise using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Platform.
Nothing in these Terms is intended to exclude, restrict, or modify any right or remedy you may have under Malaysian law that cannot lawfully be excluded, including rights under the Consumer Protection Act 1999. Where a term would be void or unenforceable, it shall be read down or severed to the minimum extent required.
RareStash is a retail and collectibles platform for trading-card products and related digital and physical fulfilment. It is not a casino, betting shop, wagering service, or gaming house. We do not offer games of chance in which you stake money against the house for a chance to win money.
When you buy a pack, you are buying a product: a sealed-style collectible pack (or its digital equivalent) containing one or more cards. The contents of a pack may vary, as is ordinary for trading-card packs. Payment is the purchase price of that product. It is not a bet, stake, or wager. Any displayed odds, grades, or chase values are product information, not an invitation to gamble.
Promotional campaigns, points, quests, leaderboards, or raffles (if offered) are marketing or loyalty features. They are not betting products. Participation may be subject to eligibility rules, limited inventory, and applicable Malaysian law, including any permit or approval that may be required for a particular promotion. We may withdraw or change a promotion where required by law or for operational reasons.
Any buyback, trade-in, or repurchase facility is a voluntary commercial offer by us (or a designated partner) to purchase certain cards from you at a stated or assessed price. It is not a gambling payout and is not guaranteed for every card or at any particular value.
Some features require an account. You agree to provide information that is accurate, current, and complete, and to keep it updated. You are responsible for all activity under your account, including purchases, pack openings, redemptions, and delivery requests.
You must keep your login credentials confidential. Notify us promptly if you suspect unauthorised access. We may refuse, suspend, or close an account where we reasonably believe there is fraud, abuse, underage use, duplicate accounts, chargebacks, or a breach of these Terms.
We may require identity, age, or payment verification (including “know your customer” checks) to comply with anti-money laundering, fraud-prevention, or other legal obligations. Failure to complete verification may result in restricted features, delayed fulfilment, or account closure.
One natural person should maintain one account unless we agree otherwise in writing. We may merge, freeze, or terminate duplicate or related accounts.
In connection with account creation, use of the Platform, and purchases, we may collect:
How we use and protect personal data is further described in Section 11 (Data Protection and Privacy). By using the Platform you consent to collection and processing as described in these Terms, to the extent consent is the applicable lawful basis under the Personal Data Protection Act 2010.
Prices, pack contents descriptions, points costs, odds summaries, buyback rates, shipping fees, and promotional values displayed on the Platform are in Malaysian Ringgit unless stated otherwise. They are invitations to treat, not binding offers, until we accept your order.
Prices and product availability are subject to change at any time without prior notice. A change will not normally affect an order we have already accepted and paid, except where required by law, where there is an obvious pricing error, or where the payment has not completed.
Wallet credit, points, and vouchers have no cash value except where we expressly allow a stated redemption. They are not bank deposits, are not insured, and may expire, be adjusted for error or abuse, or be forfeited on account closure for breach. Top-up credit is for use on the Platform in accordance with these Terms.
Payments may be processed through third-party services such as DuitNow QR, FPX / online banking, and other licensed payment gateways or acquiring banks. Those providers are independent of RareStash. Their terms, privacy notices, cut-off times, and availability apply to the payment step.
We are not a financial institution. We do not control, and are not liable for, delays, downtime, failed authorisations, incorrect beneficiary details entered by you, bank or switch outages, or losses arising from the acts or omissions of a payment provider, bank, or telecommunications carrier, except to the extent we cannot exclude liability under the Consumer Protection Act 1999 or other mandatory law.
You authorise us and our payment partners to charge the selected method for the displayed amount, including any stated fees. You must only use payment instruments you are entitled to use. We may refuse or reverse a transaction we reasonably suspect is unauthorised, fraudulent, or in breach of these Terms.
Until a payment is confirmed as successful by the relevant provider, we have no obligation to release packs, credit a wallet, or ship goods. A pending or expired session does not complete a purchase.
When you purchase and open a pack, you are purchasing the right to have the resulting card(s) recorded against your account on the Platform, subject to these Terms. That right is a limited, non-exclusive, non-transferable (except as we permit) licence to digitally possess, display, and, where we enable it, request fulfilment or buyback of that card record.
You do not acquire copyright, trade mark, or other intellectual property in Pokémon or any other third-party brand, artwork, or character. Those rights remain with their owners. You also do not acquire an unconstrained property right that is independent of the Platform. Digital cards exist as account records within our systems.
Unless and until we complete physical delivery of a corresponding authentic card (where that service is offered and available), you have no title to a physical card. Digital display, grades, market values, and chase prices are estimates or catalogue information only and are not a guarantee of resale proceeds.
Images of One Piece cards on the Platform are English-language catalogue images for display only. Where we supply a physical One Piece card, it is the Japanese-language print of that card, as set out in Section 8.
We may refuse to honour, may reverse, or may freeze a digital card record obtained through error, exploit, unpaid or charged-back payment, fraud, or breach.
For physical cards we supply from our inventory, we represent that, to the best of our knowledge, they are genuine licensed trading cards of the described set, and not known counterfeits. Grading, condition, and rarity descriptions are made in good faith using our then-current standards or third-party grade labels where stated.
We are not the manufacturer or the intellectual-property owner of third-party card brands. Authenticity disputes about factory print quality, official reprints, or third-party grading company opinions are assessed reasonably by us. If we accept that a physical card we shipped is counterfeit or materially not as described, our responsibility is limited to replacement with an equivalent card where reasonably available, or a refund or store credit of the amount you paid for that item, at our option, unless a broader remedy is required by the Consumer Protection Act 1999.
Images on the Platform are illustrative. Lighting, screen settings, and crop may differ from the item you receive. Minor variations that do not make the card materially different from its description are not defects.
One Piece cards shown on the Platform use an English-language image so the card can be identified. That image is for display only. The physical One Piece card from our inventory is the Japanese version of the same card: the artwork matches the image, and the words printed on the card are in Japanese. A difference only in the language of the printed text is not a defect and does not by itself mean the card is materially different from its description.
Physical delivery is available only where we offer it for the relevant item, to addresses we accept (typically within Malaysia unless we state otherwise), and after any identity or payment checks.
Title to a physical card passes to you only when we (or our courier) have delivered it to the address you provided and, if we require it, when delivery is acknowledged. Until title passes, the card remains our property even if it has been allocated to your digital inventory.
Risk of loss or damage passes to you on delivery to the address you provided, or on collection if you choose a pickup option. If you provide an incomplete, incorrect, or inaccessible address, or fail to accept the parcel, you bear the risk of return, delay, loss, or extra charges. We may charge a reasonable redelivery or storage fee.
Delivery times are estimates only. We are not liable for courier, customs, weather, or force majeure delays beyond our reasonable control. You must inspect the parcel on arrival and report damage, shortage, or non-delivery promptly, and in any event within seven (7) days of the later of the stated delivery date or the date you knew or ought to have known of the issue, so we can raise a courier claim where applicable.
Digital goods. Pack openings, digital cards, wallet top-ups, points, vouchers, and similar digital items are supplied immediately or almost immediately after confirmed payment. Because performance of the digital service begins at once and the product cannot be returned in an unused state, all sales of digital goods are final. Except where Malaysian law requires otherwise, we do not offer refunds, reversals, or exchanges for digital goods once the pack is opened, the wallet is credited, or the digital item is recorded to your account.
You acknowledge that variation in pack contents is an inherent feature of the product. Dissatisfaction with the particular card pulled, its grade, or its estimated value is not a ground for refund.
Physical goods. Returns of physical cards are only accepted if: (a) we shipped the wrong item; (b) the item is materially not as described or is a counterfeit we supplied; or (c) the item arrived damaged due to packing or carrier handling that we or the carrier should reasonably have prevented, and you report it within the period in Section 9 with reasonable evidence (photographs of packaging and item).
Change of mind, buyer's remorse, and “I wanted a different card” are not accepted grounds for return of opened packs, graded cards, or items whose condition cannot be restored. Returned physical items must be unused, in original protective packaging where applicable, and sent in accordance with our instructions. Risk in a return shipment remains with you until we receive the item.
Points Mall. Items redeemed with points from the Points Mall are final once the redemption is confirmed. They cannot be cancelled, returned, or exchanged for points, wallet credit, or another item. Points deducted for a confirmed redemption are not refunded, except where Malaysian law requires otherwise.
Approved refunds, if any, will be made to the original payment method or as Platform credit, as we reasonably determine and as the payment provider allows. Processing time depends on banks and gateways. We do not refund payment-provider, FX, or bank charges that they levy on you.
Chargebacks. If you dispute a payment with your bank without first contacting us where it was reasonable to do so, we may suspend the account and recover cards, credits, or costs associated with that dispute.
Statutory rights. If you are a consumer in Malaysia, nothing in this Section limits a non-excludable right under the Consumer Protection Act 1999, including in respect of goods that fail to meet a statutory guarantee where that Act applies. Remedies may include repair, replacement, or refund as that Act provides.
We process personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”). Details of what we collect, why, who we share it with, how long we keep it, and your rights of access, correction, and withdrawal of consent are set out in our Privacy Policy, which forms part of your agreement with us. Please read that Policy before using the Platform.
You must not:
If we reasonably believe you have breached these Terms or the law, we may, without prior notice where urgency or legal risk requires: issue a warning; limit features; freeze wallet, points, or inventory; cancel unfulfilled orders; claw back items or credits obtained improperly; suspend or terminate the account; report the matter to the police, Bank Negara Malaysia, or other authorities; and pursue recovery of losses, including legal costs on a solicitor-client basis where a court allows.
Termination for your breach does not entitle you to a refund of digital goods already consumed. Any balance we reasonably determine is owing to you after set-off of claims may be returned by a method we choose, subject to verification and law.
The Platform, including software, layout, RareStash names and logos, and original content, is owned by us or our licensors. Pokémon and related marks, characters, and card artwork are the property of their respective owners. No licence is granted except the limited rights expressly set out in these Terms.
To the fullest extent permitted by Malaysian law, we are not liable for: (a) indirect, incidental, special, or consequential loss; (b) loss of profit, data, goodwill, or anticipated savings; (c) third-party payment, hosting, or courier failures; or (d) pack contents, market price movement, or grading opinions.
Our aggregate liability arising out of a claim relating to the Platform is limited to the amount you paid to us for the specific order giving rise to the claim in the three (3) months before the claim, or RM 200, whichever is higher, except where this cap is prohibited.
We do not exclude liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under the Consumer Protection Act 1999 or other mandatory Malaysian law.
These Terms are governed by the laws of Malaysia. The courts of Malaysia have jurisdiction, without prejudice to a consumer's right to lodge a complaint with the Tribunal for Consumer Claims Malaysia where that Tribunal has jurisdiction, or with any other competent Malaysian authority.
Before filing a claim, you agree to contact us and allow a reasonable period (not less than fourteen (14) days) to attempt an amicable resolution, unless urgent injunctive relief is required.
For notices, PDPA access or correction requests, authenticity complaints, or support, contact us through Contact Us or email rarestashsupport@gmail.com. Please include your account email and order or card reference.
We may update these Terms from time to time. The “Last updated” date will change. Continued use of the Platform after the updated Terms are posted constitutes acceptance, except where Malaysian law requires a different method of consent. If you do not agree, you must stop using the Platform.
These Terms are provided for use of the RareStash Platform and are not legal advice. Mandatory consumer and data-protection rights under Malaysian law continue to apply.
© RareStash 2026 All rights reserved
About Us · How It Works · Contact Us · Terms of Service · Privacy Policy · FAQ