RareStash FAQ – Pokémon TCG Packs, Payments & Card Support

Welcome to the RareStash Frequently Asked Questions page. Find answers about Pokémon TCG online pack opening, account features, wallet payments, card buyback, physical delivery and rewards.

Whether you're opening your first mystery pack or managing cards in your Inventory, this guide covers the most common questions about using RareStash in Malaysia.

For a complete walkthrough, visit our How It Works guide.

General Questions About RareStash

1. What Is RareStash?

RareStash, also searched for as RStach, is a Malaysia-focused Pokémon TCG online mystery pack opening platform. Members can explore available packs, reveal Pokémon cards and manage the resulting card records through their accounts.

2. What Pokémon TCG Packs Are Available on RareStash?

RareStash currently offers mystery packs: Silver Pack (RM10), Gold Pack (RM35), Emerald Pack (RM50) and Diamond Pack (RM150). Each pack features different possible Pokémon card pulls and displayed values.

3. Can I Choose the Pokémon Card I Want?

No. RareStash mystery packs have random outcomes. You can review the possible cards and available opening odds before purchasing, but you cannot select or guarantee a specific card.

4. Are Pokémon Card Values Guaranteed?

No. Displayed card values are estimates or catalogue references. Actual market prices and available buyback offers may differ, and opening a pack does not guarantee a financial return.

Account & Wallet Questions

5. Do I Need a RareStash Account to Open Packs?

Yes. You need an account to access the purchase process and manage cards obtained through online pack openings. Follow the registration instructions on the platform to get started.

6. What Is the Minimum Top-Up on RareStash?

The minimum wallet top-up amount is RM10. You can add funds through the available payment methods, subject to the platform's transaction requirements.

7. What Payment Methods Does RareStash Accept?

RareStash currently supports DuitNow QR and Online Banking for eligible wallet top-ups. Check the available payment options when completing your transaction.

8. What Is the Minimum Withdrawal Amount?

The minimum withdrawal amount on RareStash is RM50. Withdrawal eligibility depends on the applicable account, balance and transaction conditions.

9. What Should I Do If My Top-Up Is Not Reflected?

Check your wallet and transaction status first. If the payment is completed but the balance has not updated, contact RareStash through the official support email and include the relevant transaction reference.

Avoid sharing passwords, verification codes or complete payment credentials.

Pokémon Card Inventory & Buyback

10. Where Can I Find My Pokémon Cards After Opening?

Cards obtained through RareStash pack openings are recorded in your account's Inventory. You can review your card records and see which management options are available.

11. Can I Keep the Pokémon Cards I Open?

Yes. You can retain your card records in Inventory. Eligible cards may also qualify for physical fulfilment, subject to the applicable platform conditions.

12. Can I Sell My Pokémon Cards Back to RareStash?

Selected cards may qualify for buyback offers. If an offer is available, you can review the amount and applicable conditions before deciding whether to accept it.

13. How Does the 90% Buyback Rate Work?

RareStash's current mystery packs display a 90% buyback rate . This does not mean every card is guaranteed a particular cash value. Actual buyback amounts and eligibility depend on the applicable card and platform conditions.

14. Can Every Pokémon Card Be Sold Back?

No. Buyback availability depends on the individual card and relevant eligibility requirements. Review the options shown in your Inventory to check whether a particular card has an available offer.

Physical Pokémon Card Delivery

15. Can I Receive Physical Pokémon Cards from RareStash?

Yes. RareStash provides physical fulfilment for eligible cards. Not every digital card record automatically qualifies for delivery.

16. Does RareStash Deliver Pokémon Cards in Malaysia?

RareStash generally supports physical delivery to accepted Malaysian addresses for eligible items. Availability, address requirements and applicable shipping conditions may vary.

17. Are There Additional Charges for Physical Delivery?

Shipping charges may apply depending on the fulfilment request. Review any displayed fees and delivery requirements before confirming a shipment.

RareStash Rewards & Points Mall

18. How Do I Earn RareStash Points?

You earn 10 Points for every RM1 topped up to your RareStash Wallet. For example, a RM50 top-up earns 500 Points. You can use your accumulated points to redeem eligible Pokémon collectibles and merchandise in the Points Mall.

19. What Can I Redeem in the RareStash Points Mall?

The Points Mall features selected collectibles and merchandise, including Pokémon-related products. Available rewards, stock and point requirements may change over time.

20. Can I Withdraw RareStash Reward Points as Cash?

RareStash Points are intended for eligible rewards and redemptions. Do not assume they can be converted into withdrawable cash. Check the applicable rewards terms for permitted uses.

Still Need Help with RareStash?

Can't find the answer you're looking for?

If you have questions about your account, wallet transactions, pack opening results, card buyback or delivery requests, please visit our Contact Us page for the official support email.

For information about the rules governing purchases, account balances and platform features, review our Terms of Service.